This Refund Policy applies to consulting services provided by Darlo Group Pty Ltd (ABN 77 151 201 526) under the trading name Darlo Higher Education.
Initial consultations are offered free of charge and create no payment obligation. Nothing in this policy applies to free consultations.
Refunds for paid engagements are governed by the engagement-specific written agreement (such as an engagement letter, proposal, or scope-of-work document) executed between us and you. Where the engagement-specific agreement is silent on refunds, the principles in this policy apply.
We may issue a refund (in whole or in part) where:
Refunds are generally not available where:
Nothing in this Policy excludes, restricts or modifies your rights under the Australian Consumer Law. Our services come with consumer guarantees that cannot be excluded, including a guarantee that services will be supplied with due care and skill and will be reasonably fit for any specified purpose. If a service does not meet a consumer guarantee, you may be entitled to a refund, replacement, or compensation under that law.
To request a refund, contact us in writing at info@darlo.com. Please include the engagement reference (or the date and nature of the engagement), the reason for the request, and any supporting information. We will respond within ten (10) business days.
Approved refunds are returned to the original payment method within fourteen (14) business days of approval.
We aim to resolve refund requests cooperatively. If a dispute cannot be resolved between us, you may seek mediation through Consumer Affairs Victoria or the equivalent body in your state or territory.
Darlo Group Pty Ltd (ABN 77 151 201 526)Trading as Darlo Higher EducationMelbourne, Victoria, AustraliaEmail: info@darlo.com
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