Darlo Higher Education is a trading name of Darlo Group Pty Ltd (Australia, ABN 77 151 201 526). The policy below applies to all services delivered under this name.

Privacy Policy

Last updated: 10 May 2026

1. About this Policy

This Privacy Policy explains how Darlo Group Pty Ltd (ABN 77 151 201 526) ("Darlo Group", "we", "us", "our") collects, holds, uses and discloses personal information in connection with services offered under the trading name Darlo Higher Education, including TEQSA consulting, course accreditation support, governance reviews, and provider registration assistance.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following kinds of personal information:

  • Identity information — your full name, role/title, and the organisation you represent.
  • Contact information — email address, phone number, and postal address where applicable.
  • Enquiry information — the responses you provide through our consultation form, including your service interest, current TEQSA status, timeline, and any notes you choose to share.
  • Engagement records — correspondence, scope-of-work documents, and project notes generated during a consulting engagement.
  • Technical information — basic server logs (IP address, browser type, page accessed, timestamp) collected automatically when you visit our website.

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to your enquiries and arrange an initial consultation.
  • To deliver the consulting services you have engaged us for.
  • To meet our regulatory and professional obligations, including obligations under the Tertiary Education Quality and Standards Agency Act 2011 (Cth) when relevant to a client engagement.
  • To improve our website and the way we communicate with prospective clients.
  • To send you information about our services where you have indicated interest. You may opt out of marketing communications at any time.

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose personal information to:

  • Trusted contractors and professional advisers (such as accountants, lawyers, or specialist consultants) where necessary to deliver an engagement, and only under confidentiality obligations.
  • Government authorities (including TEQSA) where you have authorised us to act on your behalf in a regulatory matter, or where disclosure is required by law.
  • Cloud service and hosting providers we use to operate our systems, who are bound to keep your information secure and use it only for the purpose for which we engaged them.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes encrypted transit (TLS), access controls, and limiting access to staff and contractors who need the information to do their work.

Some data may be stored on servers located outside Australia (for example, in the European Union). Where this occurs, we take steps to ensure that the overseas recipient handles your information consistently with the APPs.

6. Your Rights Under the APPs

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of personal information that is inaccurate, out of date, or incomplete.
  • Withdraw consent to receiving marketing communications.
  • Make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us at info@darlo.com. We will respond within a reasonable timeframe.

7. Complaints

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

8. Cookies

Our website uses minimal cookies, only where strictly necessary for site functionality (for example, remembering your light/dark theme preference). We do not use third-party advertising trackers or behavioural-analytics pixels.

9. Children

Our services are intended for higher education providers, executives, and consultants. We do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Policy from time to time. The current version is always available at this URL, and the "Last updated" date will reflect the most recent change.

11. Contact

Darlo Group Pty Ltd (ABN 77 151 201 526)
Trading as Darlo Higher Education
Melbourne, Victoria, Australia
Email: info@darlo.com