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Privacy Policy

At Darlo Higher Education (referred to as “we”, “our”, “us”), we are committed to safeguarding the privacy of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) (the “Privacy Act”), the General Data Protection Regulation (GDPR), and other applicable data protection laws. By using our services, you agree to the collection and use of information as outlined in this policy.

 

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, address, email, phone number, date of birth.
  • Professional or Educational Information: Details related to your higher education registration and compliance, including qualifications, certifications, and educational history.
  • Payment Information: Credit card or bank account details (used only for payment processing).
  • Usage Data: Information about how you access and interact with our services, including IP addresses, browser type, device information, and website navigation.

 

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • Service Delivery: To process and manage your registration, compliance, or consulting service requests.
  • Communication: To send you important notices, updates, or responses to inquiries.
  • Payment Processing: To facilitate payments for services provided.
  • Marketing: With your consent, we may send you promotional materials related to our services. You may opt-out of these communications at any time.
  • Compliance: To ensure we meet our legal, regulatory, and compliance obligations, including maintaining records related to education registrations.

 

3. Legal Basis for Processing (GDPR Compliance)

For individuals in the European Union, we process your personal data on the following legal bases:

  • Consent: Where you have given us clear consent for processing your personal information.
  • Contractual Necessity: When processing is necessary to provide the services you request.
  • Legal Obligation: Where processing is required by law (e.g., compliance with Australian regulations).
  • Legitimate Interests: Where we process your information to pursue our legitimate business interests (e.g., improving services), except where your rights override those interests.

 

4. How We Share Your Information

We may share your personal data with:

  • Service Providers: Third parties that assist us in delivering our services, such as payment processors, IT support, and legal advisors.
  • Regulatory Authorities: When required to comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners.

 

5. Data Security

We take reasonable steps to ensure the security of your personal information and protect it from unauthorized access, misuse, or loss. This includes encryption, access control, and regular system audits. However, please be aware that no transmission of data over the internet is completely secure.

 

6. Your Rights and Choices

Under the Privacy Act and GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or outdated information.
  • Deletion: You may request the deletion of your personal data in certain circumstances.
  • Objection: You may object to the processing of your personal data for specific purposes.
  • Data Portability: You may request a copy of your personal data in a commonly used format.

To exercise these rights, please contact us at brendan@darlo.com.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer required, your personal data will be securely deleted or anonymized.

 

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience and gather information on how you use our site. You can control the use of cookies through your browser settings. 

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at brendan@darlo.com.